Frequently Asked Questions (FAQ)

Does Finn really make everything himself? 

Yes, every single piece is made by Finn with his own hands — from mixing and pouring the resin, to sanding, polishing and lighting it up. No machines, no factory. Just Finn, his workshop, and a whole lot of passion.

How long does it take Finn to make one piece?

 Depending on the design, a lamp or pyramid can take anywhere from a few days to over a week. Resin needs time to cure, layers need to be built up, and Finn doesn't rush — because the result has to be perfect.

Are all products unique? 

Yes. Because Finn pours and shapes every piece by hand, no two are exactly alike. The colors, swirls and details are always slightly different — that's what makes each one special.

Can I request a custom design? 

Absolutely! Finn loves making something personal. Reach out to us at contact@finncreates.com and tell us what you have in mind — a specific theme, color or occasion.

What payment methods do you accept? 

We accept all major credit cards and various online payment methods. More information can be found on our "Payment and Shipping Policy" page.

What are your delivery terms? 

We ship worldwide. Your order will be delivered by your local postal carrier. Delivery typically takes 7 to 14 business days depending on your location. More details can be found on our "Shipping Policy" page.

How can I cancel or change my order? 

Since every piece is handmade and production starts quickly after your order, please contact us at contact@finncreates.com as soon as possible. We will always do our best to help you.

What is your return policy? 

We offer a 30-day return policy for products in their original condition. Because every piece is handmade, we handle each situation individually. Please contact us at contact@finncreates.com and we will find a solution together.

Does Finn Creates donate to charity? 

Yes! With every order, $1 goes directly to GiGi's Playhouse — a non-profit organisation that provides free achievement programs for individuals with Down syndrome and their families. By buying from Finn Creates, you are directly supporting this cause.

How can I contact customer service? 

You can reach us at contact@finncreates.com. We aim to respond within 24 hours.